Cookies Policy

This Cookies Policy explains how i-tem Group Ltd (“i-tem”, “we”, “us”, “our”) uses cookies and similar technologies on our website. By continuing to browse or use our site, you agree to the use of cookies as described below.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences, and improve your browsing experience. Some cookies are essential for the website to operate, while others help us understand how visitors use the site.

2. Types of Cookies We Use

Essential Cookies

These cookies enable core site functions such as:

  • Adding items to your basket
  • Logging into your account
  • Secure checkout
  • Website security and fraud prevention

These cookies cannot be disabled because the site will not work without them.

Performance & Analytics Cookies

These cookies help us understand how visitors use our site so we can improve it. They may collect information such as:

  • Pages visited
  • Time spent on the site
  • Device and browser type
  • How you arrived on the website

We use tools such as Shopify Analytics and Google Analytics for this purpose.

Functional Cookies

These cookies remember your preferences, such as:

  • Language selection
  • Recently viewed items
  • Saved shopping basket

They make your experience smoother and more personalised.

Marketing & Advertising Cookies

If you consent, we may use cookies to deliver tailored advertising or measure the success of marketing campaigns.

Tools may include:

  • Google Ads
  • Meta (Facebook/Instagram)
  • Klaviyo (for email marketing optimisation)

You can opt out of marketing cookies at any time.

3. How Third Parties Use Cookies

Some cookies are placed by trusted third parties providing services on our site, including:

  • Shopify (site hosting and performance)
  • Payment providers
    Analytics tools
    Advertising networks

These partners may use cookies to deliver their services, securely process payments, or analyse website activity. We do not allow third parties to access data that is not necessary for their function.

4. Managing Your Cookie Preferences

You can manage or disable cookies in several ways:

Using your browser settings

Most browsers allow you to:

  • Block cookies
  • Delete existing cookies
  • Receive alerts when cookies are being used

Please note that disabling essential cookies may prevent the website from functioning properly.

Using our cookie banner

Where applicable, you can choose which cookies you agree to when you first visit our site.

Opting out of advertising cookies

You can opt out of personalised ads via:

  • Google Ads Settings
  • Facebook Ad Preferences
  • Your device privacy settings

5. How Long Cookies Last

Cookies remain on your device for different lengths of time:

  • Session cookies: deleted when you close your browser
  • Persistent cookies: stored until they expire or are manually deleted

Cookie duration depends on the type and purpose of each cookie.

6. Updates to This Policy

We may update this Cookies Policy to reflect changes in technology, legal requirements or website functionality. Any updates will be posted on this page with a revised “Last Updated” date.

7. Contact Us

If you have any questions about our Cookies Policy or how cookies are used on our site, please contact us:

Email: hello@i-tem.co.uk